We ship to the United States (all 50 states), Canada, the United Kingdom, Australia and New Zealand.

Orders are dispatched within 24 hours on business days (Monday to Friday). Typical delivery after dispatch: United States 7 to 12 business days, United Kingdom 6 to 10, Canada 8 to 14, Australia 8 to 14, New Zealand 9 to 15. Remote areas can take a few extra days.

Tracked priority delivery is a small flat rate: $4.90 in the United States, $3.90 in the United Kingdom, $4.95 in Canada, $6.90 in Australia and $5.90 in New Zealand (US dollars, shown in your currency at checkout). Shipping is free on orders above $65 in the United States, $45 in the United Kingdom, $90 in Canada and Australia, and $100 in New Zealand.

You receive a tracking link by email as soon as your order ships. You can also enter your tracking number on our Track my order page. If you have not received a tracking email within 4 business days, check your spam folder or email us.

Orders can be cancelled within 12 hours of placement for a full refund, as long as they have not entered fulfillment. After that, the order ships and our 30-day guarantee applies from delivery.

Every product is covered by our 30-day money-back guarantee. If you are not happy with your results within 30 days of delivery, email us with your order number and we will work out the right solution with you. Full details are in our Refund Policy.

Email contact@tryceyna.com from the email address used on your order, with your order number. Approved refunds are returned to your original payment method within 5 to 10 business days.

Contact us within 7 days of delivery with a photo. We send a free replacement or issue a full refund, your choice, and nothing needs to be sent back.

A mascara and lash serum in one. Every coat lengthens and lifts the lashes you have today, and a Korean peptide and ginseng complex sits on the lash line while you wear it, so lashes look fuller over the weeks. Fragrance-free, fibre-free, ophthalmologist-tested and safe for contact lens wearers.

Press the brush into the lash line and wiggle side to side, then pull through to the tips in one slow sweep. Two coats is plenty: the second goes on while the first is still slightly wet. Do not pump the wand.

Warm water only. Hold a warm damp cloth over closed eyes for ten seconds and wipe downward once. The casts slide off whole. No remover, no oil, no rubbing.

About three months with daily use. Replace it at three months like any mascara, even if there is product left.

Yes. The formula is fragrance-free, fibre-free and hypoallergenic, with no solvents or waxes that flake. If your eyes are very reactive, try one coat on the first day.

CEYNA products are designed in Korea with K-beauty actives.

Email contact@tryceyna.com or use the form on our Contact page. We reply within 24 hours, Monday to Friday. Company details are on our Legal Notice page.