Shipping policy
Last updated: September 17, 2026
Where We Ship
CEYNA ships to the United States (all 50 states, including Alaska and Hawaii), Canada, the United Kingdom, Australia and New Zealand.
Don't see your country at checkout? Email us at contact@tryceyna.com and we will let you know as soon as we open shipping to your region.
Shipping Cost
Tracked priority delivery is a small flat rate: $4.90 (United States), $3.90 (United Kingdom), $4.95 (Canada), $6.90 (Australia), $5.90 (New Zealand), in US dollars, shown in your currency at checkout. Every parcel is covered against theft, loss and breakage.
Shipping is free on orders above $65 (United States), $45 (United Kingdom), $90 (Canada and Australia) and $100 (New Zealand). No hidden fees.
Processing Time
Every order goes through a quality check before dispatch. Orders are processed and shipped within 24 hours on business days (Monday to Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a tracking email as soon as it ships.
Delivery Times
We ship from our international fulfillment center. Once your order has been dispatched, typical delivery times are:
| Destination | Estimated delivery (after dispatch) | Final-mile carrier |
|---|---|---|
| United States | 7 to 12 business days | USPS |
| United Kingdom | 6 to 10 business days | Royal Mail / Evri |
| Canada | 8 to 14 business days | Canada Post |
| Australia | 8 to 14 business days | Australia Post |
| New Zealand | 9 to 15 business days | NZ Post |
Total time to your door = processing time (within 24 hours) + delivery time above. Remote and rural areas may take a few extra days. These are estimates, not guarantees. See "Shipping Delays" below.
Tracking Your Order
You will receive a tracking number by email as soon as your package ships. You can also follow it on our Track my order page. Please allow 2 to 5 days for tracking events to start updating. International shipments sometimes register their first scan only when they reach your country.
If you have not received a tracking email within 4 business days of ordering, check your spam folder or email us at contact@tryceyna.com with your order number.
Multiple Items, Multiple Packages
If your order contains several items (for example a bundle offer), they may ship in separate packages that arrive on different days. You will receive tracking for each package, and you will never pay extra shipping for split deliveries.
Customs, Duties and Taxes
Any applicable taxes are shown at checkout before you pay. In the vast majority of cases, you will not be asked to pay anything on delivery.
In the rare event that your local customs authority applies an import charge to your package, contact us at contact@tryceyna.com with your order number and a copy of the customs notice. We will work out a solution with you so you are not left out of pocket.
Address Accuracy
Please double-check your shipping address before placing an order. We ship to the address provided at checkout and cannot reroute packages once they have shipped. If a package is returned to us due to an incorrect or incomplete address, we will contact you to either reship it or refund the order.
Lost or Stolen Packages
If your package is marked "Delivered" by the carrier but you cannot find it:
- Check with neighbors, your building's front desk or mailroom, and any safe drop-off spots.
- Wait 48 hours. Carriers occasionally mark items delivered a day early.
- Still missing? Email us at contact@tryceyna.com with your order number and we will help resolve it.
Packages confirmed lost in transit (never marked delivered) are replaced or refunded at no cost to you. If tracking has not moved for 10 business days, reach out and we will treat the package as lost.
Damaged Packages
If your order arrives damaged or leaking, take a photo before discarding anything and email us within 7 days of delivery. We will send a replacement at no charge or refund you in full, your choice. No need to ship anything back.
Shipping Delays
Delivery times depend on international logistics and local carriers. Weather, customs inspections, public holidays (including peak periods like Black Friday and Christmas), and carrier capacity can occasionally extend timelines. If your order is taking longer than the estimates above, email us. We track every shipment and will always tell you exactly where your package is.
Order Changes and Cancellations
You can modify or cancel your order within 12 hours of placement, provided fulfillment has not started. Email contact@tryceyna.com with your order number and the change you need. Once a package has shipped, we cannot intercept or modify it, but our 30-day money-back guarantee still has you covered.
Contact Us
CEYNA is operated by Tarvenna LLC, a Wyoming-registered company.
30 N Gould St, Suite R, Sheridan, WY 82801, United States
Email: contact@tryceyna.com
Customer support: Monday to Friday, 9:00 AM to 5:00 PM EST
Response time: under 24 hours on business days